![]() It’s not their fault they work for a company that doesn’t stand behind their sales and service. The crew was nice enough and provided good service. The customer service since we got back trying to complain to them has been awful. From the misleading sale of the newer sleeker yacht we originally booked to the old lemon of a boat and their inability to accommodate a discount for the customer being inconvenienced, it is not worth your money or time to be wasted on poor service when you’re on travel and trying to enjoy your vacation. So he basically cut our reservation because we paid him an amount minus the two hours we lost of our reservation. After about 90 mins, we parked, had lunch, taking a dip when Pablo tells us we have to go back. We demanded a discount for the now 2hrs wasted trying to get their janky boat working. We had to go back to shore for a new battery to be brought onboard and installed. It took the sales rep Pablo, 90 mins to resolve which cut into our 5 hr reservation. Los yates estn ordenados por capacidad de personas. 15 mins out into the water, the battery went out (no AC, no TV or WiFi for music). Renta tu yate en Cancn y vive la mejor experiencia junto a tus familiares y amigos, disfrutando el atardecer y visitando las playas de Cozumel, Riviera Maya, Holbox, Isla Mujeres y Cancn Practica buceo y snorkel en las famosas playas cristalinas de Cancn. When we arrived, the boat we were given was extremely dated and smelled like a musty locker room. The company contacted us twice as the date drew near to say that the boat we reserved needed maintenance. We booked a specific yacht at least two months in advance of my daughters 30th birthday.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |